Shipping policy

Shipping & Delivery Policy

Last Updated: 20.09.2025

Mannah Foods ("we", "us", or "our") operates the website www.mannahfoods.com (the “Website”). By placing an order through this Website, you agree to the terms outlined in this Shipping & Delivery Policy. These terms are designed to ensure clarity and set proper expectations for your shopping experience with us.

1. Delivery Schedule

We strive to deliver your order as quickly and efficiently as possible. Estimated delivery timelines are as follows:

• Chennai: 1 to 2 Business Days
• Rest of Tamil Nadu (ROTN): 2 to 3 Business Days
• Rest of India (ROI): 3 to 4 Business Days
• Remote Locations: Up to 8 to 9 Business Days

Note: Business days exclude Sundays and public holidays.

2. Shipping Costs

Shipping costs are calculated during checkout based on:

• Order weight
• Product dimensions
• Delivery destination

The final shipping charge will be displayed at checkout and included in the total payable amount. This is the final amount payable for shipping and no additional charges will be collected at the time of delivery.

3. Stock Availability & Order Fulfilment

• All orders are subject to stock availability.
• In case an item is out of stock, we will:
• Hold the order and wait until the item is available, or
• Contact you to choose between waiting, replacing the item, or receiving a refund.
• If part of your order is available, we will dispatch the available items and notify you of the remaining item's status.

4. Delivery Delays

• While we aim to meet the estimated delivery time, delays may occasionally occur due to unforeseen circumstances.
• If your order exceeds the estimated delivery window, please contact our customer support at care@mannahfoods.com and we will investigate promptly.

5. Tracking Your Order

• Once your order is shipped, you will receive a tracking link via email or SMS.
• You can use this link to monitor your shipment’s real-time status as provided by our courier partner.

6. Damaged or Lost Parcels

6.1 Damaged in Transit

If your parcel arrives visibly damaged:

• Reject the delivery, if possible, and notify the courier.
• Contact our customer support with pictures and order details.

We will begin an investigation and, once confirmed, process a full refund or send a replacement item.

6.2 Lost in Transit

If your order does not arrive and is marked lost by the courier:

• We will initiate a claim and investigation with the shipping provider.
• Once confirmed, we will issue a refund or dispatch a replacement as per your preference.

7. Remote Locations

Delivery to some remote and rural areas may require additional time. We will notify you of any exceptional delays and keep you updated until your parcel reaches you.

8. Customer Support

For all shipping, delivery, or order-related inquiries, please contact:

📧 Email: care@mannahfoods.com
📍 Business Hours: Monday to Saturday, 10:00 AM to 9:00 PM

We value your trust and aim to ensure every order meets your expectations. Thank you for choosing Mannah Foods !